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Please see below the policies which we adhere to to ensure the high level of service and commitment to keeping every client, service user, volunteer and staff member safe.

Code of Conduct

Complaints Policy

Dealing with Unacceptable Customer and Client Behaviours Policy

Privacy Policy

Recruitment of Ex-Offenders Policy

Safeguarding Policy & Procedures

Health and Safety Policy

Accepting and Declining Financial Donations Policy

Fundraising Policy

Equality Policy

Whistleblowing Policy

Data Protection Policy

Complaints Policy

Horsham Matters aims to provide our customers, clients, service users, partners, suppliers and donors with the best possible service.  However, there may be occasions when users of our services may feel the quality or level of service provided falls short of what can reasonably be expected.

Your continued involvement and good will is of great value to us.  If you have a complaint we would like you to tell us about it.

Please download a copy of our Complaints Policy for full details on how to do this.

Accounting Documents

Our accounts are subject to an Independent Financial examination each year. 

Contract Review
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